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Fannie Mae: Service Date Requirements in LoanSphere; New eLearning for Fannie Mae Invoicing; and More

Investor Update
November 22, 2017

Reminder: New Service date requirements for expense reimbursement requests in LoanSphere

The LoanSphere Invoicing™ application now requires servicers to include service dates for the majority of expenses requested for reimbursement. Most of the expense line items will require a Completed Date, also known as the “Service From Date.” Some expenses will require the “Service From Date” and “Service To Date.” Keep in mind that there are a select few expenses that will not require any service dates. Review the release notes for more information on populating these date fields.

New eLearning modules for Fannie Mae Invoicing

Are you up-to-speed on using the Fannie Mae Invoicing application to resolve your claims? Check out the new eLearning modules to learn more about how to accept a bill, rebut a bill, and manage file uploads. View these easy-to-use modules, along with updated FAQs, the user guide, and more, on the Fannie Mae Invoicing page.

Need loss mitigation training? Sign up for a free webinar

Did you know that Fannie Mae provides free loss mitigation training for servicers? Our Know Your Options™ Customer CARE (Connect, Assess, Resolve, and Execute) team will present two live webinars in December. Sign up to learn how to leverage your own servicer model to develop rapport and establish consultative customer relationships, communicate more effectively with borrowers about their options to avoid foreclosure (including disaster relief options), increase your workout percentage, and more. Learn more and register today.

Technology Support Center open this weekend

Fannie Mae business offices will be closed Thursday and Friday, Nov. 23 and 24. Our Technology Support Center will be closed Thanksgiving Day (beginning at 8 p.m. Wed., Nov. 22), but will reopen at 8 a.m. on Friday (Nov. 24) and will remain open throughout the holiday weekend. With the exception of major holidays, you can receive assistance with Fannie Mae’s technology applications 24 hours a day, seven days a week. Our Technology Support Center is the primary point of contact for those who require assistance using our applications and is available via phone (800-2FANNIE) or web chat (visit the webpage for details). Recently we’ve updated our call center menu options to improve tracking and resolution of customer inquiries. Reference the updated Call Center Reference Guide for details.

Join us at these upcoming events:

Dec. 4-5 | MBA Summit on Diversity and Inclusion | Washington, DC
Jan. 22-25 | MBA Independent Mortgage Bankers Conference | Amelia Island, FL
Feb. 6-7 | Texas MBA Southern Secondary Market Conference | Houston

View more events.

You may also be interested in…

Future of Manufactured Housing Forum delves into challenges, solutions for the industry
While acknowledging challenges, proponents point to benefits of manufactured housing for affordable homeownership. Read more

Fannie Mae re-enters Low-Income Housing Tax Credit market
The LIHTC program is a proven and effective way to create affordable housing supply for low- and very low-income families. Read more

Receive regular content updates by registering at The Home Story.

Recent Tweets

@D2_Duncan says housing is still a drag on econ growth. Labor and lot shortages + rising building material costs are adding to existing challenges w/inventory, affordability, and sales:
http://bit.ly/2A2heUV

Nov. 22

Our November Servicing Guide update advances the ongoing commitment to simplify servicing for our customers. http://bit.ly/2zMy5x8. You can learn more about this Servicing Guide announcement here: http://bit.ly/2zS2NmC.

Nov. 17

Source: Fannie Mae

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties