Fannie Mae: Redesigned Fannie Mae Connect; Loan Delivery Change Clarification; and More
Investor Update
June 28, 2017
Redesigned Fannie Mae Connect goes live!
During the weekend of June 24, we implemented Fannie Mae Connect™ Version 7.0, which gives you new features and an enhanced user experience.
The new Fannie Mae Connect user interface was designed, based on customer feedback, to enhance and simplify your access to business analytics. It will deliver the dynamic functionality you’ve come to expect, in an attractive, simplified interface.
View the Fannie Mae Connect video to review new features, and refer to the Fannie Mae Connect 7.0 Change Notification for more details.
How do you access the new enhancements? Just log on — all new features are available now!
Loan Delivery change clarification
The May 22 Loan Delivery release included a change that impacts the numeric range of the Fannie Mae Loan Number. Previously, the Fannie Mae loan number was generated in ranges based on execution (i.e., Whole Loan vs. MBS). With this release, the Fannie Mae Loan Number is now generated in the same range (regardless of execution type) in Loan Delivery as follows: 4007XXXXXX to 5999999999. For questions about this change, please contact your Fannie Mae account representative.
Washington AAA matrix correction
A correction has been made to the updated mediation fees in the Washington AAA matrix. To view the updated matrix, visit the Excess Attorney Fee/Cost Guidelines page.
July 4 holiday closure
Fannie Mae’s Master Servicing department will be closed on Tuesday, July 4. All Investor Reporting activities should recognize Monday, July 3, as Business Day 1 and Wednesday, July 5, as Business Day 2. The Technology Support Center will close at 8 p.m. ET on Monday, July 3, and reopen at 8 a.m. ET on Wednesday, July 5. Fannie Mae’s other business offices will be closed on Monday, July 3, and Tuesday, July 4.
Need loss mitigation training? Sign up for a free webinar
Did you know that Fannie Mae provides participating servicers with free loss mitigation training? Our Know Your Options™ Customer CARE (Connect, Assess, Resolve, and Execute) team will present two live webinars each month in August and October. Sign up to learn how to leverage your own servicer model to develop rapport and establish consultative customer relationships, communicate more effectively with borrowers about their options to avoid foreclosure, increase your workout percentage, and more. Learn more and register today.
Join us in San Francisco!
Stop by booth #102 at California MBA’s 45th Annual Western Secondary Market Conference, July 19-21, in San Francisco. Make connections. Learn how to improve your borrowers’ experience and increase efficiency with Day 1 Certainty™, so you can help make the homeownership dream possible for more Americans.
Join us at these events:
- June 29-30 | MBA of Hawaii Annual State Conference | Honolulu
- July 19-21 | 45th Annual Western Secondary Market Conference | San Francisco
- July 30-Aug. 1 | Michigan Mortgage Lenders Association Annual Conference | Mt. Pleasant
View all events.
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Source: Fannie Mae