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Fannie Mae: Invoicing Is Here; Disaster Assistance Resources; New Quarterly Compass; and More

Investor Update
September 27, 2017

Fannie Mae Invoicing is here!

Fannie Mae Invoicing is now available, bringing a simple, consolidated, and more efficient process to servicers. In a single application, Fannie Mae Invoicing provides access to consolidated loan-level invoices, simple resolution of claims, and the ability to add and retrieve documentation. All new invoices, as well as existing outstanding billing data, are now being loaded into Fannie Mae Invoicing, and Servicer REAM Deficiency Billing System (SRDBS) users were automatically granted access. If you do not have SRDBS and require access to Fannie Mae Invoicing, contact your Technology Manager Administrator. Register for a live webinar to find out how to get started, and check out updated FAQs and other resources on the Fannie Mae Invoicing page.

More webinars to help you help disaster-impacted homeowners

Be sure to sign up for the Thursday, Sept. 28 webinar to help servicers help homeowners affected by recent hurricanes. Our policy experts and members of our servicing teams will provide an overview of available disaster assistance resources. We’ll allocate time to answer your questions and make sure you have the information you need to effectively respond to those impacted by these disasters. The webinar will begin at 12 p.m. ET and last for 30 minutes; audio will stream via computer. Register here . A recording of this webinar will be available next week.

New Quarterly Compass

Our Quarterly Compass provides timelines and summarizes relevant technology, policy, and training information to help you do business with us. To highlight Q3 2017 happenings, we’ve updated the Quarterly Compass to bring you the latest in delivering, originating/underwriting, servicing, affordable lending, and other news and information.

Enhancements to SMDU coming soon

During the weekend of Oct. 7, we will implement enhancements to Servicing Management Default Underwriter™ (SMDU™), with new functionality and updates described in the SMDU 7.4 Release Notes. To implement this release, SMDU will be unavailable to process transactions from 10 p.m. ET on Oct. 6 until 2 p.m. ET on Oct. 7. If you have questions about this release, please contact your Fannie Mae Servicing Account Manager.

Sign up for a free loss mitigation webinar

Did you know that we provide participating servicers with free loss mitigation training? Our Know Your Options™ Customer CARE (Connect, Assess, Resolve, and Execute) team will present two live webinars in October. Sign up to learn how to leverage your own servicer model to develop rapport and establish consultative customer relationships, communicate more effectively with borrowers about their options to avoid foreclosure, increase your workout percentage, and more. Learn more and register today.

We’re building something together — find out more at MBA Annual

Together, we’re building a better mortgage process — one that’s more certain, simple, and dynamic. Visit us in THE HUB at the MBA’s Annual Convention & Expo, Oct. 22-25, and share your ideas on how to keep the momentum going.

Don’t forget to register.

See you tomorrow in San Francisco

If you’re joining us for Digital Mortgage 2017 in San Francisco tomorrow and Thursday, visit us in the Innovation Hall, kiosk #35. And don’t miss Cindy Keith, Director of Product Management, as she shares how you can transform the Borrower Experience through Data Validation.

Join us at these upcoming events:
Sept. 28-29 | Digital Mortgage 2017 | San Francisco
Oct. 15-17 | ABA Annual Convention | Chicago
Oct. 22-25 | MBA Annual Convention and Expo | Denver

View more events.

You may also be interested in…

Encouraging homeownership by easing student loan debt
Refinance option for eligible homeowners who want to tap into home equity to pay down or pay off student loan debt. Read more

VIDEO: Preserving 5,000 affordable rental units in downtown Manhattan
Stuyvesant Town has been called an “Oasis Near the East River” by The New York Times. Our video captures why. Read more

Receive regular content updates by registering at The Home Story.

Recent Tweets

Q3 #MLSS: Fewer lenders reported purchase mortgage demand growth over prior 3 months compared w/Q3’16 and Q3’15.
http://bit.ly/2wlkWX8

Sept. 27

Scam artists may offer assistance & services to those affected by a disaster. Beware of scams:
http://bit.ly/2wV4MDD #KnowYourOptions

Sept. 26

Source: Fannie Mae

Additional Resources:

Safeguard Properties (Hurricane Maria All Client Alert summary page)

Safeguard Properties (Hurricane Irma All Client Alert summary page)

Safeguard Properties (Hurricane Harvey All Client Alert summary page)

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties