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Fannie Mae: Invoicing Coming Monday; New Disaster Assistance Resources; and More

Investor Update
September 20, 2017

Start using Fannie Mae Invoicing on Monday

Fannie Mae Invoicing will be available starting Monday to provide servicers with enhanced options and flexibility to resolve claims, access to loan-level invoices, and more. All SRDBS users will receive automatic access based on their credentials; new users must have their Technology Manager Administrators request access on their behalf. Reference the updated FAQs for details on role access and how to get started. A new user guide, job aids, and other information are available on the Fannie Mae Invoicing page.

New SMDU Disaster Modification Submission Job Aid available

The Servicing Management Default Underwriter™ (SMDU™) Disaster Modification Submission Job Aid helps servicers evaluate a borrower for mortgage relief due to a disaster-related hardship. It reminds servicers of policy when offering forbearance of mortgage payments and provides guidance during the subsequent evaluation of disaster-related modifications in SMDU. For more information, view the SMDU page or the Assistance in Disasters page.

More webinars to help you help impacted homeowners

We’re offering more webinars to help servicers help homeowners impacted by recent hurricanes. Our policy experts and members of our servicing teams will provide an overview of available disaster assistance resources. Time will be allocated to answer your questions to make sure you have the information you need to effectively respond to those impacted by these disasters. All webinars will begin at 12 p.m. ET and last for 30 minutes. Click on the link to register:

Expense reimbursement line item changes in LoanSphere

Effective Nov. 1, LoanSphere Invoicing™ will require servicers to include service dates for the majority of expenses requested for reimbursement. Most expense line items will require a “Completed Date” (also known as the “Service From Date”). Some expenses will require the “Service From Date” and the “Service To Date.” Some expenses will not require any service dates. Review the Release Notes for more information on populating these date fields.

Correction: LoanSphere Invoicing line items to be deactivated in November

In last week’s Servicing News, we noted that several LoanSphere Invoicing line items will be deactivated in October. In fact, those line items will be deactivated in November. We apologize for any inconvenience. For details, view the Release Notes available on the Servicer Expense Reimbursement page.

AMN/HSSN release notes for Oct. 14 update

During the weekend of Oct. 14, we will update the Asset Management Network (AMN)/HomeSaver Solutions™ Network (HSSN) application with vendor table updates to support changes in liquidation delegation and other general updates. To implement this release, AMN/HSSN will be unavailable for processing from 8 a.m. ET to 5:30 p.m. ET on Oct. 14. For more information, review the Release Notes.

AAA matrix update

The North Carolina AAA matrix has been revised to include a fee for Amending the Notice of Hearing. The fee will be effective for services rendered Sept. 13, 2017 or later. To view the updated matrix, visit the Excess Attorney Fee/Cost Guidelines page.

Fannie Mae women are leading the way in housing

Caroline Patane, Fannie Mae’s Vice President of Compliance and Customer Evaluation, has earned top honors for women leaders in the housing industry. Caroline will be sharing her professional experiences as part of the Women in Housing Leadership Panel at the Five Star Conference & Expo in Dallas today. In addition, MReport has recognized Caroline as a “Power Player” in their 2017 Women of MPact September issue. Other MReport “Leading Ladies” from Fannie Mae include Laurissa Antonuccio, Elizabeth Barley, Joy Cianci, Maureen Davenport, and Laurel Davis.

Join us in San Francisco Sept. 28-29

Stop by and see us at kiosk #35 in the Innovation Hall at Digital Mortgage 2017. Be sure to watch Ramon Richards, Senior Vice President, Securitization and Servicing Technology, take part in a panel discussion about implementing robotics and machine learning in your organization.

Join us at these events:

Sept. 21-22 | Virginia Mortgage Lenders Association Annual Convention | Richmond
Sept. 24-26 | MBA Risk Management, QA and Fraud Prevention Forum | Miami
Sept. 24-27 | American Credit Union Mortgage Association Fall Conference | Las Vegas

View all events.

You may also be interested in…

VIDEO: Preserving 5,000 affordable rental units in downtown Manhattan
Stuyvesant Town has been called an “Oasis Near the East River” by The New York Times. Our video captures why. Read more

Lenders, GSEs must work together to support homeownership gains among African-Americans
While still lower than all other groups, African-American homeownership is on the rise. Read more

Receive regular content updates by registering at The Home Story.

Recent Tweets

Mortgage payment forbearance may be available to those impacted by Hurricanes #Harvey & #Irma.
http://FannieMae.com/relief

Sept. 20

Delivering a seamless consumer experience is becoming critical for lenders.
http://bit.ly/2hi1nJ4

Sept. 20

Source: Fannie Mae

Safeguard Properties (Hurricane Irma All Client Alert summary page)

Safeguard Properties (Hurricane Irma All Client Alert summary page)

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties