Fannie Mae: Investor Reporting eLearnings; Changes to Master Servicing Communications
November 7, 2018
Source: Fannie Mae
Check out two new Investor Reporting eLearnings
Are you new to Investor Reporting? Looking for a refresher? Review the How Modifications Affect Investor Reportingand Resolving Failed Business Rules and Hard RejectseLearnings for an overview on modified loans. Learn how they’re managed in our systems, best reporting practices, and more — all at your own pace. Visit the Servicing Trainingpage for more information.
Changes to Single-Family Master Servicing communications
We’re making small changes to how Single-Family (SF) Master Servicing receives your calls and emails this month.
Here’s what you can expect:
When calling 1-800-2FANNIE, you will be required to enter a valid servicer number to reach an analyst.
When emailing the SF Master Servicing team:
You will receive an auto-response if you do not include your servicer number within your email. Reply to the email with your servicer number (please do not include hyphens or dashes).
You will also receive a “case” number in your auto-response (this will replace what we currently refer to as the “ticket” number).
The subject line of the reply email will contain reference numbers (e.g., [ref:_00De05T6i7._500e0CmRSm:ref]) that allow us to track our correspondence. Please keep the reference numbers in the subject when you respond to the email.
Contact the SF Master Servicing team at firstname.lastname@example.org or call 1-800-2FANNIE (Option 1, then Option 6). For assistance using our technology applications, contact the Technology Support Center, available 24/7 (except major holidays), at 1-800-2FANNIE or via web chat.
Join us at these upcoming events:
Nov. 27-28 | MBA Summit on Diversity and Inclusion 2018| Washington, DC
Jan. 28-31 | MBA Independent Mortgage Bankers Conference 2019| San Francisco
Feb. 25-28 | MBA National Mortgage Servicing Conference & Expo| Orlando
View more events.