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Fannie Mae: Free Loss Mitigation Training and More

Investor Update
March 22, 2017

Looking for free loss mitigation training? Sign up for a live webinar

Did you know that Fannie Mae provides participating servicers with free loss mitigation training? Our Know Your Options™ Customer CARE (Connect, Assess, Resolve, and Execute) team will present two live webinars in April. Sign up to learn how to leverage your own servicer model to develop rapport and establish consultative customer relationships, communicate more effectively with borrowers about their options to avoid foreclosure, increase your workout percentage, and more. Learn more and register today.

Lenders hoping to enhance customer experience with next-gen technology

More than half of lenders surveyed by Fannie Mae’s Economic and Strategic Research (ESR) team believe improving the customer experience is the primary goal for investing in technology. While our Mortgage Lender Sentiment Survey® results show that senior executives at mortgage lenders of all sizes want to improve that experience across the loan life-cycle, only one-third of lenders surveyed — mostly large or mid-sized institutions — said they have experience with next-gen vendors.

Two-thirds said they have not yet partnered with next-gen vendors, pointing to significant barriers to adoption, including cost, implementation, and integration issues. Almost all lenders believe end-to-end integration of various solutions would be valuable to their business. View the infographic and learn more.

Get the latest tips and trends from our speakers at MBA Tech

We are looking forward to engaging with you at the MBA National Technology in Mortgage Banking Conference & Expo, March 26-29, in Chicago. Check out the following sessions to get the latest tips and trends from our experts:

  • Adopting Day 1 Certainty from Fannie Mae, March 27, 12:30-1:00 p.m. (side stage in the HUB), Product Development Manager Brian Cusick will tell you how to get the most out of #Day1Certainty.
  • Housing Agency Update, March 27, 1:00-2:15 p.m., Vice President of Single-Family Solutions Katrina Jones will explore current Fannie Mae initiatives and what they may mean for your organization.
  • Consumer, Lender & Investor Experiences with eMortgages, March 28, 1:00-2:15 p.m., Vice President of Customer Digital Experience Cindy McKissock will discuss what works for lenders who have implemented eMortgage solutions.

And remember to stop by and visit us in the center of the HUB.

APS fieldwork report retires

On April 23, Fannie Mae will retire the Automated Property Service (APS) fieldwork report. We encourage APS fieldwork report users to leverage the new Property Inspection Waiver (PIW), which is offered through Desktop Underwriter® (DU®) and powered by Collateral Underwriter® (CU™).

Note that the version of APS that supports the HAMP program (APS for Net Present Value) is not impacted by this change.

For more information on the PIW offered through DU, view the PIW webpage.

Recent Tweets

Our CIO, Frederic Veron, tells @WSJ how we’re reducing risk with tech.
https://t.co/vxs1rVcDnj

March 20

How the industry’s “Alphabet Soup” led to #Day1Certainty:
http://bit.ly/2nDxXLd

March 20

Source: Fannie Mae

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties