Fannie Mae: Delinquency Counseling Policies Job Aid
Investor Update
July 5, 2016
Delinquency Counseling Policies
This job aid is a tool for the servicer to understand Fannie Mae’s delinquency counseling requirements, updates of which were announced in SVC-2016-05 on June 8, 2016. With these updates, Fannie Mae deleted Servicing Guide topic D2-2-09, Collection Requirements for a Borrower Who Has a Community Lending Mortgage Loan, and its related policies. The servicing of community lending mortgage loans is now aligned under the policies for all other Fannie Mae conventional mortgage loans. Furthermore, with a focus on supporting sustainable homeownership, Fannie Mae updated other policies in the Servicing Guide to increase the visibility of available resources to the borrower.
Source: Fannie Mae