Safeguard Properties
  • Property Inspections
  • Insurance Policy Inspections
  • Property Data Collection
  • Single-Family Rental
  • Insurance Loss Inspections
  • Property Preservation
  • FHA Conveyance
  • Real Estate Owned (REO)
  • Resources
Skip to content

<- Return To Industry Updates

Fannie Mae Announces 2024 STAR Program Results

Industry Update
February 25, 2025

Source: Fannie Mae

Fannie Mae announced its 2024 Servicer Total Achievement and Rewards™ (STAR™) Program results, recognizing 29 mortgage servicers for competency, capability, and overall performance. For more than a decade, Fannie Mae’s STAR Program has awarded high-performing mortgage servicers for their loan volume and portfolio composition, and for demonstrating leading practices to improve the housing industry.

“We’re proud of this year’s top-performing STAR Program servicers who are critical partners in our mission to provide stability to borrowers based on strong servicing standards,” said Cyndi Danko, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae. “Our servicers continue to show their commitment to operational excellence while reducing credit loss – a crucial component to the overall safety and soundness of Fannie Mae’s business and the residential mortgage market.”

Since 2011, Fannie Mae’s STAR Program has enabled broad and lasting improvements across the mortgage servicing industry by promoting servicing knowledge and excellence. The program has seen sustained servicer improvement in both metric performance and operational assessment results year over year.

For the 2024 program year, mortgage servicers were evaluated for STAR Performer recognition in three categories: General Servicing, Solution Delivery, and Timeline Management based on the results of the Servicer Capability Framework and STAR Performance Scorecard.

The 2024 STAR Program recipients are:

General Servicing:

  • Associated Bank
  • Cenlar Federal Savings Bank
  • Colonial Savings
  • Fifth Third Bank, N.A.
  • Gateway First Bancorp, Inc
  • Guild Mortgage Company
  • PHH Mortgage Corporation
  • JPMorgan Chase Bank
  • M&T Bank
  • Truist Bank
  • The PNC Financial Services Group, Inc.
  • Provident Funding Associates, L.P.
  • University Bank
  • Wells Fargo & Company

Solution Delivery:

  • Flagstar Bank, National Association
  • Rocket Mortgage, LLC

Timeline Management:

  • LoanCare

General Servicing and Solution Delivery:

  • Arvest Bank
  • Bank of America, N.A.
  • BOK Financial Corporation
  • Dovenmuehle Mortgage, Inc.
  • Freedom Mortgage Corp.
  • Planet Home Lending, LLC
  • Regions Bank
  • Servbank
  • ServiceMac
  • The Huntington National Bank

General Servicing and Timeline Management:

  • NewRez, LLC

General Servicing, Solution Delivery, and Timeline Management:

  • Mr. Cooper

 

For full report, please click the source link above.

 

Related Posts

Plans to Phase Out FEMA After 2025 Hurricane Season

President Trump said he plans to phase out FEMA after this year’s hurricane season, offering the clearest timeline of the administration’s long-term plan for the agency.

Read More

FEMA Fire Management Assistance Declaration – Oregon Rowena Fire

FEMA has issued a Fire Management Assistance Declaration for the state of Oregon in areas affected by the Rowena Fire on June 11, 2025.

Read More

  • + Event
    • NPPC
    • Vendor Events
    • Industry Conferences
    • Community Events
  • + Featured Resources
    • Disaster Updates
    • FEMA Alerts
    • Industry Updates
    • Investor and Regulatory Updates
  • Conferences and Events
  • + Newsroom
    • Safeguard in the News
    • Editorials
    • News Releases
<- Back To Newsroom Next Article ->

Contact Us

Reach out to us via phone, email, or the form below.

Fields marked with an * are required

Our Information

Safeguard Properties

7887 Hub Parkway

Valley View, OH 44125

216.739.2900

Media Inquiries: safeguard.communication@safeguardproperties.com

24-Hour Complaint Hotline:

855.563.9154

Transparency in Coverage Information - Click Here

Connect

  • Connect with us on Facebook
  • Tweet us on Twitter
  • Connect with us on LinkedIn
  • Watch us on Youtube

Our Partners

© Copyright Safeguard Properties 2025

Privacy
Legal Information

Cookies enable us to provide the best experience possible and help us understand how visitors use our website. By browsing our website, you agree to our use of cookies.

x

CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

x

Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

x

COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

x

CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

x

Business Development

Carrie Tackett

Business Development Safeguard Properties