Bringing Law Firms and Servicers Together

Industry Update
May 11, 2017

On May 10, representatives from the leading mortgage servicers and default servicing law firms in the U.S. met at the Fairmont Hotel in Dallas for the 2017 Legal League 100 Servicer Summit to discuss issues currently impacting business.

The Servicer Summit is a biannual gathering of leaders from the mortgage servicing and legal communities focused on fostering conversation and learning from each other.

“This is, in many ways, a new industry,” said Summit Keynote speaker Steve Bartlett. Bartlett has served the industry for many years, as a member of the House of Representatives, the Mayor of Dallas, President and CEO of Financial Services Roundtable, and currently as the Senior Advisory Board Member at Treliant Risk Advisors.

“We had to develop a new system,” Bartlett continued. “That’s what this group has done. They have developed a whole new approach and a whole new set of standards that serves the country and serves this country well.”

Topics discussed included the current low volume market. Attendees listened to a panel of professionals discuss the best practices law firms should institute to spur business growth. On the panel was first time Summit Attendee Allen Price, SVP of Business Development at RoundPoint Mortgage Servicing Corporation.

“At RoundPoint, we always look to work with law firms who are interested in building true partnerships rather than simple relationships,” Price said.

“There will always be firms that are unwilling to do anything above and beyond than what they were hired to do. And, that’s fine, they have their place.” Price continued, “But, you also want to have collaborative relationships with law firms that are more forward-thinking – firms that bring you more business or provide thought leadership.”

Price saw the value in the Summit as a place that brings together law firms and servicers to discuss pressing issues. “Having both of us in the room is a great idea. It spurs conversation and generates ideas,” Price said.

During the panel titled “The New Normal: Achieving Success in A Low Volume Climate,” Michelle Gilbert, President and CEO of the Gilbert Garcia Group, led a discussion on business growth.

Gilbert called the panel an “incubator where we can provide ideas to the firms about how to thrive during periods of low volume.”

“The Legal League Summits provide an opportunity to meet with clients and other attorneys to learn in a great setting,” Gilbert said of the Summit. “What is ancillary to the summit is my ability to meet new clients. I’ve found anything connected to the summit to be productive to my practice and to elevating the industry. No other industry group provides what the Legal League provides.”

Source: DS News

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties