These memos are posted to ensure that our contractors are getting up-to-date information on significant issues. We welcome any comments or questions regarding the memo feature.

Memo 1144 - Vendor Procedures Manuals
To: All Contractors and Inspectors
From: Vendor Management

Recently a memo was released requiring review of the Contractor Procedures Manual and Field Inspections Manuals by all vendors. These documents include acknowledgement forms that must be signed and returned to Safeguard as acknowledgement that the contents have been reviewed and understood.

These manuals are continually updated throughout the year due to the industry changes initiated by investors and servicers alike. In addition, as our vendor base expands and requirements evolve, Safeguard has found it necessary to ensure that all vendors are aware of and in compliance with required documentation policies.

One recent addition to these manuals addresses the correct process required to handle payment discrepancies if they should arise. This information is currently included on each work order that is created.

P&P Contractor Manual Acknowledgement Form Page 11

FI Manual Agreement Statement Page 24

If we have not already received your completed acknowledgement forms, please complete these immediately in order to avoid a potential disruption in your work volume. Please read the manuals, then sign and submit the required acknowledgement forms via fax to 216-706-6339.