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MEMO #1069 Contractor Web Enhancements
Enhancements will once again be made to Safeguard's Contractor Website on Wednesday, February 4, 2004. This release contains changes designed to eliminate confusion on several screens while still obtaining complete updates. We believe you will find several of the modifications very helpful when using our website. As in the past, we've also made changes in order to ensure that we acquire all of the information requested by our clients. Development of our website will continue to evolve based on feedback we receive from you. As always, thank you for your continued cooperation.
Following is a brief description of the latest changes. For further information, please see the Contractor Web Manual.
1. Pressing the Enter key while typing Comments will no longer activate the "Next" button. To advance to the next question, the Next button must be selected using the mouse.
2. As there are situations when work is completed that is not part of the original work order, we have added a question to the end of every scripted work order "Any Additional Work Completed". Please note if the work order already addressed a specific type of work, i.e. lock changes, you will not be able to choose this as additional work as this should be reported during the regular script. The categories for additional work completed are as follows:
Winterization, Locks (includes pool/hot tub/roof repairs screen), Grass, Boarding/Reglazing, Debris, Give Access, and Miscellaneous.
The miscellaneous category will provide a free form description field to provide a description of the completed work and an amount field for invoicing purposes. This category is only to be used when the work completed does not fit in any other category, i.e. pumping water from basement.
3. Work Per Bid orders will now be scripted. A "Work Per Bid" screen listing all the approved bids for that order will appear after the standard questions. You must state whether or not each approved bid was completed. If the bid work was not completed, you must provide a reason. The dump/storage receipt information will also be required if debris, health hazards, or personals are removed per bid on any FHA loan. The invoice amount may be modified but will require an explanation of the change. Please note that all approved bid work must be updated on the "Work Per Bid" screen, including Convey orders that also contain bid approved work.
4. If a grass cut is not completed, we have added "Out of Grass Cut Season" as an option. This appears on the second page of options and should only be used when it is no longer grass cut season AND the grass does not need to be cut. If the grass needs to be cut outside of grass cut season, submit grass cut bids on the appropriate screen.
5. Each category on the damage screen will be available for selection one time only. When entering damages, the category, description, and total eyeball estimate will be required. Itemization of estimates must be indicated in the description field.
6. Each category combination on the debris screen will be available for selection one time only. For example, "Ext. Debris - Other - CYD" may be chosen only once. The only exception to this will be for "Int./Ext. Health Hazards - Other - Item" as there may be several itemized bids for miscellaneous health hazards.
7. A "Progress Bar" has been added when submitting scripted updates. If another button is chosen during submission, the update will not transfer properly and will not be received internally.
8. When reporting occupancy status, the option of "Recently Demolished" has been replaced with "Vacant Land". If a property is reported as vacant land, only grass cut questions will be asked. Bids may still be entered if necessary.
9. A separate question regarding lock box installation has been added to work orders requiring a lockbox. You will no longer advise that a lockbox was installed on the lock change screen. You will not be asked invoice information pertaining to the lockbox as all lockboxes are invoiced at $20.00, no discount.
10. Status Reports will be emailed directly to your Open Order Regional Contact to ensure timely follow-up.
11. If a property is reported For Sale, you are required to provide the broker's name and phone number, as well as a report whether the listing is active.
12. You are now able to enter all zeros for the meter readings/serial numbers on the winterization utility screen if the utility company has already reset the meters.
For additional clarification on the above information, please contact your regional Open Order Coordinator or refer to the link for the Contractor Web Manual at the bottom of the web page.
Again, thank you for your cooperation as we continue our efforts to use available technology to better serve our clients.
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