|
MEMO
#1041: FAQS - To All Contractors (09/30/03)
The Safeguard
Properties web site has become the primary medium of communication
between our staff and our contractors. It has proven reliable,
easy to use, and almost instantaneous. The web site is continually
upgraded to incorporate any improvements in technology or
Safeguard processes, and we will update you as these changes
occur.
We understand that there will
always be questions about how to do this or that on the web,
particularly when a new contractor begins working for us.
With this in mind, we have compiled a list of answers to FAQs
(Frequently Asked Questions) for our contractors to reference.
Soon we will have a detailed web site instruction manual for
you to reference. In the meantime, should you have any further
questions or suggestions for FAQs, please contact your Regional
Open Order Coordinator.
FAQS
I only have Maintenance orders
on the website. Where are my Grass Cuts and/or Claims work?
There are hyperlinks on the left side of the web page that
allow the contractor to toggle between each of the three order
types.
I am getting requests for
additional information on orders that are no longer on the
website. How do I update them?
Click on the Invoice/Photo Needed tab of the web site. There,
orders requiring additional information will be listed. If
the work order is not located under the Invoice/Photo Needed
tab, as a last resort prior to reporting a problem, check
under the Completed tab.
How long does it take for
SPI to get my update?
When using the web, your updates, invoices, and photos are
available to us as soon as you've submitted them. There are
no transfer-of-data delays when using the SPI Contractor web.
Within 48 hours of updating, a contractor should see "In
Process" in the Status column of your Open Work Orders
page. If you do not see "In Process," let your regional
coordinator know.
I completed an update in response
to your SPI message to advise on the status of an order. Why
am I still getting requests?
The updates are to be used only for information pertinent
to satisfying our client obligation. Your regional coordinator
will not know to review updates to receive your advisements
of status. When you receive a request to update your regional
coordinator on a work order, call or e-mail your advisement
to them.
I was updating, and now all
I have is a white screen. What do I do?
Your session timed out. Clicking Review (located at the bottom
of the page) occasionally will prevent this from happening.
Log into the web site again, and begin your update again.
How do I place second bids
on the web?
You need to scan the second bid as an image and submit it
the same way that you would a photo. Under the photo labeling
editor button, you'll need to select "Bid" as the
File Type.
Why is it that I can't find
an update I faxed in?
Only web submittals can be viewed on the web at this time.
I was trying to update something
and had some questions, but I could not reach anyone at your
office.
We have instructions located at the bottom of each page that
you can click through or print out and reference.
How do I print my invoices?
Select your work order from the list, click on Files, and
then click on the link that says Invoice. Once that opens,
click on your print button at the top of your browser's window.
I completed a job, but now
it's canceled and the work order no longer appears. How do
I update what I have done?
This is an internal procedure, and you should contact your
regional coordinator. Usually, we will be able to have the
order placed back on the web site by that same evening.
I received a work order, but
it is not located on the web. What do I do?
If you have checked the Maintenance, Grass Cut, and Claims
Order pages online and still cannot find your order, call
your regional with the work order number and give us until
that evening to get the order placed on the web.
There are orders from last
year on my open report. Am I supposed to do something with
them?
Let your regional know. Our IT Department needs to do something
internally for those to be removed.
There are work orders under
my login that should be under one of my other codes. What
do I do?
Report this to your regional along with the work order numbers.
This will be reported to our IT Department and the listed
orders will be corrected.
|
