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MEMO
#1029: Monthly Walkthrough Interior Inspections - 2/11/03
Background
In August 2002 (Web
site memo #5001), we informed you of the additional
service we will be providing our clients to perform interior
property inspections on vacant and secured properties.
Since
then, a number of our clients have requested that we perform
interior monthly inspections on properties that have been
secured, high-risk properties, properties with sump pumps,
and properties that are located in high risk areas (hot zones).
Accordingly,
these clients have authorized us on the initial secure order
to install a lock box on the property in order to allow our
inspectors to perform monthly
interior inspections.
For our
inspectors who are already on our INSPI electronic inspection
data transfer program, the required interior inspection upload
information and instructions are currently being completed
to allow you to transmit the information to us via the INSPI
program.
For those
of you who have not yet been set up with the INSPI direct
link program, attached please find the form that you will
need to complete for all interior inspections.
As some
of you are also aware, we have been running an interior inspection
pilot project with some of our clients. Following are several
Frequently Asked Questions (FAQs) from the inspectors that
have participated in the pilot program.
Question:
What if the key in the lock box does not work?
Answer: Call your regional coordinator from the property
location.
Question:
Will lock boxes be installed on partially vacant properties?
Answer: When the order is send to you, it will indicate
if a lock box has been installed. If a lock box is installed
on a partially vacant property, regardless of whether there
are common or separate entrances, proceed with the interior
inspection on the vacant unit.
Question:
What should occur if a property is reported as a bad address
by the inspector?
Answer: Call your regional coordinator from the property
location. If we have installed a lock box on site, then a
home cannot be reported as a bad address. Your coordinator
will research the address with the contractor and advise the
inspector.
Question:
How should an inspector report a property in a gated community?
Answer: Inspector will be allowed to report a property
as in a gated community no access available (photo documentation
required) and send those results through INSPI.
Question:
If a property is listed for sale, should an interior inspection
be completed?
Answer: An interior inspection should be completed
if a home is posted for sale and there is a lock box present
that allows access.
Question:
If an inspector is uncertain of the occupancy status, should
an interior inspection be completed?
Answer: If the lock box we installed is on the property,
proceed with the interior inspection.
Question:
How should an inspector proceed if from the exterior personal
property is visible?
Answer: If a property is pre-sale and there are personals
remaining, the inspector should not complete an interior inspection.
If the property is post-sale, however, the inspector should
proceed with the interior inspection.
Question:
How do you inspect a property that has a sump pump?
Answer: If the property has a sump pump and the electricity
is on, you are required to state whether the sump pump is
working. To determine this, you will have to trigger the water
level sensor (the float ) to activate the pump. The float
is the top section of the pump. Activating the pump requires
lifting the float to simulate rising water. If the pump is
working, you will hear the pump motor turn on when the float
is lifted. If the electricity is off, call your regional coordinator
immediately.
Conclusion
We appreciate your cooperation in helping us to comply with
this new industry requirement. Please contact your vendor
manager at
vm.alertresponse@safeguardproperties.com
if you have any questions regarding the new inspection requirements.
Thank
you for your continued cooperation, hard work, and dedication.
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