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MEMO
#1003: Grass Cuts - 9/10/02
This memo
is to remind all contractors of the importance of reading
the entire work order before completing an initial grass cut.
Different clients have different specifications for the performance
of yard maintenance, and it is extremely important that we
carefully follow each client's instructions.
For example,
Bank One orders grass cuts when there is a violation on the
property. The work order form for a Bank One grass cut advises
that up to $500 is authorized to complete an initial grass
cut, yet many contractors routinely submit bids under $500.
There is no need to await bid approval under these circumstances;
in fact, submitting an unnecessary bid causes delays in completing
work and reporting to the client and may result in a city
citation or other violation.
Another
client, Homecomings Financial Network, requires only one grass
recut per month. This information is provided on the initial
grass cut work order. Several contractors have been completing
grass recuts biweekly. We cannot charge a client for biweekly
grass recuts when the client has ordered us to perform these
only monthly.
Unless
otherwise indicated in the initial order, once a property
is placed on a contractor's grass cut list, it becomes the
responsibility of that contractor to maintain the grass on
a regular basis. Grass cuts should be continued until you
receive a cancellation request or grass cut season ends in
your region. You should not wait for a new grass cut order
to perform maintenance recuts. Please be sure to maintain
grass cuts on a regular basis to avoid the posting of city
violations.
Carefully
reading the work order before you begin work will reduce delays
and minimize the likelihood of unbillable work being performed
in error, as well as help our clients avoid city citations
or violations. Your continued cooperation in this regard is
sincerely appreciated.
If you
have any questions, please contact your regional coordinator.
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