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MEMO #1012: Vendor Survey - 10/01/02

SPI Vendors:

After attending a recent conference and getting feedback from some of you, we felt that it was necessary to give you an additional way to communicate your concerns and to give us feedback regarding the service that Safeguard provides to you.

Our Vendor Management Team has designed a survey to allow you to communicate the needs and challenges you face when working with Safeguard.

We realize that your time is limited. However, if you will take a moment to give us feedback, we can work on ways to improve on our current customer service and develop new ways to serve you better. Please feel free to answer the questions in a candid and honest manner since this survey is strictly confidential and will be tallied by a member of the HR Department. Please add any additional comments that you feel will help us in this effort.

Completed surveys should be mailed to Safeguard Properties, Inc., Attention: Shelly Rhome, HR Department, 650 Safeguard Plaza, Brooklyn Heights, Ohio 44131.

We look forward to reading your responses and to working with you to improve the service that Safeguard provides to its contractors. Thank you for helping us to safeguard our clients' interests.

Sincerely,
Robert Klein
CEO



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