These memos are posted to ensure that our contractors are getting up-to-date information on significant issues. We welcome any comments or questions regarding the memo feature.

Contractor Memos

Memo 1161 - REO Expectations
Memo 1165 - Contractor Web Enhancements & Favorites Option
Memo 1164 - Revised Second Bid Procedure
Memo 1163 � Contractor Web Enhancements - High Risk Conditions
Memo 1162 - Order Locks Online
Memo 1160 - Hazard Claims Changes
Memo 1159 - Hurricane Season Alert 2006
Memo 1157 - Code Enforcement
Memo 1155 - Temporary Roof Repairs and Bids
Memo 1154 - Submitting Bids for Cracked or Boarded Windows
Memo 1153 - Trip Charge Deductions
Memo 1152 - The Importance of Photo Documentation and M&M Demand Issues
Memo 1150 - Reporting Bad Addresses
Memo 1149 - Posting Winterization Utility Notices REVISED
Memo 1147 - Code Enforcement Reporting
Memo 1146 - P&P Grass Cut Season 2006
Memo 1145 - Memo 1145 REO Grass Cut Season 2006
Memo 1144 - Vendor Procedures Manuals
Memo 1143 - Inspector Solicitations
Memo 1142 - Contractor Web Enhancements 1-24-06
Memo 1140 - Posting Winterization Utility Notices
Memo 1139 - Contractor Web Enhancements 1-3-05
Memo 1137 - Dutch Elm Disease
Memo 1133 - Photo Documentation Manual
Memo 1134 REO Quality Control Inspections
Memo 1131 Documentation for Sump Pumps
Memo 1130 Winterization Steps
Memo 1129 FEMA Inspections Hurricane Katrina
Memo 1128 Hurricane Katrina Message
Memo 1127 Winterization Season Memo 2005-2006
Memo 1126 Maintenance Maid Services
Memo 1125 Shutting Off Circuit Breakers When Completing Winterization
Memo 1123 Reporting Cause of Mold
Memo 1120 Complaints re: Securing Occupied Properties
Memo 1119 Importance of Mobile Home Information
Memo 1117 Vendor Insurance Specifications
Memo 1116 Securing Requirements
Memo 1115 Winterization System Shut Down Changes
Memo 1113 HUD Performance Letters
Memo 1114 REO Updates Contractor Web Enhancements 4-21-05
Memo 1112 Water Extraction, Sump Pump Installation, and Utility Requirements
Memo 1110 Appliance Removal
Memo 1111 SPI Winterization Disclaimer Stickers
Memo 1109 REO Grass Cut Season 2005
Memo 1108 P&P Grass Cut Season 2005
Memo 1107 Contractor Web Enhancements 3-03-05
Memo 1106 Monthly Vendor Management Quality Control Report January 2005
Memo 1105 Defining Health Hazards
Memo 1104 Grass Cut Client Pricing Pricing Requirements
Memo 1103 CMC Securing and For-Sale Property Instructions
Memo 1102 Chase Eviction State Notification 1/20/05
Memo 1101 FHA Boarding Requirements - Denver HOC 1/3/05
Memo 1100 Resecuring Within the Maximum Allowable Securing Fee 12/29/04
Memo 1099 Contractor Web Enhancements 12/07/04
Memo 1098 Bids for Tarping Roofs 11/12/04
Memo 1095 Winterization Documentation 10/25/04
SPI QC Procedure Write Up
Memo 1094 Contractor Web Release on 10/14/04
Memo #1093 When To Expect a Utility Transfer Order (9-23-04)
Memo #1092 Redistribution of Memos About Dump Receipt Requirments (9-21-04)
Memo #1090 Lock Box Codes (9-20-04)
Memo #1088 Job Site Checklist (8-25-04)
Memo #1087 Contractor Web Enhancements (8-11-04)
Memo #1071 Winterization: Using Air Pressure to Drain Water Lines (08-08-2004)
Memo #1085 Redistrubution of Memo 1006 re: Incomplete Updates (08-03-2004)
Memo #1084 Photo Documentation to Support Bids (07-27-2004)
Memo #1083 Redistribution of Memos About Reporting Mold Damage (07-21-2004)
Memo #1082 Cleaning vs. Removing Appliances and Reglazing vs. Boarding Windows (07-06-2004)
Memo #1081 Contractor Web Enhancements (07-01-2004)
Memo #1078: Contractor Web Enhancements (05/13/04)
Memo #1080 The Importance of Photo Documentation (05-04-2004)
Memo #1079: Contractor Web Enhancements (04/21/04)
Memo #1075: Grass Cut Instructions (04/07/04)
Memo #1077: Contractor Web Enhancements (03/25/04)
Memo #1073: Second and Flat Bid Submission (02/25/04)
Memo #1070: High Vandalism Area Identification (02/29/04)
Memo #1069: Contractor Web Enhancements (02/02/04)
Memo #1068: Demolition Notices (01/05/04)
Memo #1066: Property Preservation Receipts (02/02/04)
Memo #1064: Contractor Web Update (12/03/03)
Memo #1063: Contractor Manuals (12/01/03)
Memo #1062 - Mobile Home VINs and Condition Reports (11/11/03)
Memo # 1061 Contractor Web Update (11/04/03)
Memo # 1059 Winterization Definitions (11/29/03)
Memo # 1058 Winterization of Commodes (10/06/03)
Memo # 1056 Winterization 2003-2004 (10/06/03)
Memo # 1055 - Contractor Web site and INSPI Hours of Operation (10/06/03)
Memo #1054: Servicing REO Properties (08/19/03)
Memo #1052: New Contractor Web Site Information (08/07/03)
Memo #1050: Contractor Web Enhancements (07/28/03)
Memo #1049: Eviction Procedures (07/27/03)
Memo #1048: Contractor Web Memo for Dump Receipts (08/17/03)
Memo #1047: Various Bids (08/03/03)
Memo #1046: Jaffa Batches (07/04/03)
Memo #1045 Biweekly Grasscuts at REO Properties (07/06/03)
Memo #1044: Debris Removal Priorities (07/06/03)
Memo #1043: Second Bids (07/31/03)
Memo #1042: Weather Damage Reports (05/23/03)
Memo #1041: FAQs All Contractors (09/30/03)
Memo #1040: Pay Notification and Check Detail (05/16/03)
Memo #1039: New Mortgagee Letter 2003-05 (05/04/03)
Memo #1038: Roof Bids and Photos (05/01/03)
Memo #1037: Photo Policy (08/07/03)
Memo #1036: Distinguishing Between Debris and Personals (04/04/03)
Memo #1035: Professionalism With Our Vendors (04/02/03)
Memo #1033: Grass Cut Season 2003 (03/12/03)
Memo #1032: Reporting Inspection Results for Multi-Unit Properties (03/10/03)
Memo #1031: Inspections Results: Demolished Properties (03/10/03)
Memo #1030: 25-35 Day Vacant Inspection Timeframe (02/17/03)
Memo #1029: Monthly Walkthrough Interior Inspections (02/11/03)
Memo #1028: New Clients and Special Instructions (01/19/03)
Memo #1027: HSBC Lockbox Installations (01/19/03)
Memo #1026: Reporting Property Damage (01/15/03)
Memo #1025: Lockbox Code Instructions (01/12/03)
Memo #1024: Convey Condition (12/27/02)
Memo #1023: HUD / VA PK Keys (12/27/02)
Memo #1022: REO Clean-up Requirements (12/12/02)
Memo #1021: Property Preservation Receipts (12/10/02)
Memo #1020: Extermination Procedures (11/21/02)
Memo #1019: Safeguard High Risk Unit (11/11/02)
Memo #1018: Post-Sale Grass Cuts (10/30/02)
Memo #1017: Defining Exterior Versus Interior Debris (10/27/02)
Memo #1016: Wet Winterizations (10/24/02)
Memo #1015: Mobile Home Inspections (10/23/02)
Memo #1014: Water Infiltration/Preventing Mold and Mildew Damage (10/16/02)
Memo #1013: New Winterization Web Feature (10/02/02)
Memo #1012: Vendor Survey (10/01/02)
Memo #1011: Winterization Procedures (09/26/02)
Memo #1010: Bidding Dry Winterizations (09/25/02)
Memo #1009: Photos Required with All Bids (09/24/02)
Memo #1008: Debris Removal Policy Change (09/18/02)
Memo #1007: Mold and Roof Bids (09/14/02)
Memo #1006: Incomplete Work Orders Update (09/13/02)
Memo #1005: Handrails Reminder (09/12/02)
Memo #1004: Evictions (09/11/02)
Memo #1003: Grass Cuts (09/10/02)
Memo #1002: Wet Winterizations per ML 2002-10 (09/9/02)
Memo #1001: New Memo Postings (08/14/02)

Inspector Memos

Memo 5023 - Accurate Reporting of Occupancy Status
Memo 5022 Insurance Loss Inspections to be Completed on INSPI2
Memo 5021: Interior Inspection Sign In Sheet Requirement
Memo 1122b: INSPI2 Goes Paperless
Memo 1122: INSPI2 Update July 2005
Memo 5020: Inspection Due Dates (6/15/05)
Memo 1118 INSPI2 FAQ Sheet
Memo 5019: INSPI-2 - (2/16/05)
Memo 5018: Accuracy of Inspection Results (2/15/05)
Memo 5017: INSPI-2 Technical Requirements for New Release of INSPI (11/24/04)
Memo 1097: Upcoming Enhancements to INSPI (11/11/04)
Memo 5016: INSP Photo Requirements (10/15/04)
Memo 5008: 25-35 Inspections Guideline Requirement (08/18/03)
Memo 5007: E-Mail Address for Interior Inspection Results (03/18/03)
Memo 5006: E-Mail Confirmations (09/24/02)
Memo 5005: Locating Properties (09/12/02)
Memo 5004: Photos for Properties Found in Poor Con. (09/11/02)
Memo5003: INSPI (09/10/02)
Memo 5002: Inspection Due Dates (08/18/02)
Memo 5001: Monthly Walkthrough Interior Inspections (08/14/02)
Current Memo

To view additional Contractor Alerts please link on the following:
Contractor Alert Memos