Property Preservation FAQs

 

Q: I am a servicer and I am interested in Safeguard's services.  How can I get more information, or speak to someone about becoming a client?

A: Thank you for your interest in Safeguard. Please click here to submit a request for information and someone from our marketing team will be in contact with you. 

 

Q: I am a P&P contractor and have an emergency at a property. What should I do?

A: Please refer to you work order for stated emergency allowables that apply to the situation. If your work order does not list an emergency allowable, contact customer service at 800.852.8306 ext. 2158. Our normal business hours are Monday through Friday from 7:00 AM to 12:00 AM Eastern Standard Time and Saturdays from 8:00 AM to 4:00 PM, Eastern Standard Time. If you have an emergency on a Sunday, please call ext. 1960.      

 

Q: I am a P&P contractor and have questions regarding the guidelines I should follow.

A: Please click here to view the investor guidelines. Contact your regional coordinator for CV loan types.

 

Q:  I am a P&P contractor. Where do I find the emergency allowable?

A:  Please refer to the specific instructions on your work order.  If additional clarification is needed, please contact your regional coordinator or customers service at ext. 2158.

 

Q:  I am a homeowner and my property was secured by your company. How do I regain access to the property?

A: Please contact customer service at 800.852.8306 ext. 2158. A representative will contact the mortgage company for direction and/or provide you with the contact information needed to speak with the mortgage company directly.

 

Q: I am a neighbor of a property that has a Safeguard sticker posted and I have concerns about the vacant property. What should I do?

A: Please fill out Safeguard's property issue report and one of our customer service representatives will be in touch with you. You can also contact customer service at 800.852.8306 ext. 2158 to inform us of your concerns. The representative will take the appropriate action depending on the specific issue.

 

Q:  I am interested in renting or purchasing a property that has a Safeguard sticker. Who should I contact?

A: Safeguard Properties does not buy, rent or sell properties. Please contact the local county tax assessor or auditor for information on the current owner.

 

Q: I am a real estate agent and I am interested in listing or showing a property posted with a Safeguard sticker. How do I proceed?

A: Safeguard Properties does not buy, rent or sell properties. Please contact the local county tax assessor or auditor for information on the current owner.

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