Contact attempt inspections assist servicers with borrower outreach.
Contact Attempt Inspection
Through contact inspections, inspectors will make up to three attempts on behalf of mortgage servicers and lenders to provide contact information to delinquent borrowers. Multiple attempts generally occur 24 hours apart and at different times of the day to increase the chances of a successful contact. Attempts to contact the mortgagor are made during a visual exterior inspection for occupancy status per investor/insurer guidelines and/or client instruction. No interior access is attempted on these visits. The inspector will leave a door hanger that contains the client’s contact information, in an effort to have the mortgagor contact the client. Rush services are available on a 24-, 48- or 72-hour basis.