HUD: FHA INFO #18-18: New Natural Disaster Partial Claim Option Available in FHA Connection

Investor Update
April 30, 2018

Source: HUD (FHA INFO #18-18 full version)

Today, the Federal Housing Administration (FHA) announced that beginning tomorrow, May 1, 2018, it is making available in FHA Connection (FHAC) the new loss mitigation claim submission function — Claim Type 33 – 2017 Natural Disaster Partial Claim — to support the disaster standalone partial claim announced in Mortgagee Letter 2018-01, Loss Mitigation Policy Changes, and communicated in FHA INFO 18-08 on February 22, 2018. As announced in Mortgagee Letter 2018-01, the disaster standalone partial claim is designed to facilitate the resumption of the borrower’s established, pre-disaster payments following a period of disaster forbearance, while avoiding payment shock, as well as keeping their interest rate and payment terms the same.

Servicers will file the disaster standalone partial claim by selecting — Claim Type 33 – 2017 Natural Disaster Partial Claim submission instructions in the FHA Connection Guide once updated. In the meantime, FHA has posted a link to the submission instructions on

Note: Claim Type 33 will only allow the natural disaster standalone partial claim submission. Non-incentivized loan modifications should be reported via the non-incentivized loan modification function.

Quick Links


Contact the FHA Resource Center:

  • Visit our online knowledge base to obtain answers to frequently asked questions 24/7 at:
  • E-mail the FHA Resource Center at: Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
  • Call 1-800-CALL-FHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

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