MHA HAMP Update: Martin Luther King, Jr. Day Holiday Support and System Availability

Investor Update
January 8, 2018

Due to the observance of Martin Luther King, Jr. Day, the HAMP Reporting System response files will not be available between 6:00 p.m. ET on Friday, January 12, 2018 and 8:00 a.m. ET on Tuesday, January 16, 2018; they will be sent as soon as the system is available.

During this timeframe, the HAMP Reporting Tool will be available for servicers to submit and upload HAMP loan data files, and the corresponding Black Knight response files will be provided as usual.

The HAMP Solution Center (HSC) will be closed on Monday, January 15, 2018 and will resume operations at 9:00 a.m. ET on Tuesday, January 16, 2018. Servicers may contact the HSC at any time; however, messages will be held in queue until the center reopens on Tuesday.

The NPV Transaction Portal will be available for normal processing during this period.

For more information, email the HAMP Solution Center or call 1-866-939-4469.

Source: MHA


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