Fannie Mae: Service Date Requirements in LoanSphere; New eLearning for Fannie Mae Invoicing; and More

Investor Update
November 22, 2017

Reminder: New Service date requirements for expense reimbursement requests in LoanSphere

The LoanSphere Invoicing™ application now requires servicers to include service dates for the majority of expenses requested for reimbursement. Most of the expense line items will require a Completed Date, also known as the "Service From Date." Some expenses will require the "Service From Date" and "Service To Date." Keep in mind that there are a select few expenses that will not require any service dates. Review the release notes for more information on populating these date fields.

New eLearning modules for Fannie Mae Invoicing

Are you up-to-speed on using the Fannie Mae Invoicing application to resolve your claims? Check out the new eLearning modules to learn more about how to accept a bill, rebut a bill, and manage file uploads. View these easy-to-use modules, along with updated FAQs, the user guide, and more, on the Fannie Mae Invoicing page.

Need loss mitigation training? Sign up for a free webinar

Did you know that Fannie Mae provides free loss mitigation training for servicers? Our Know Your Options™ Customer CARE (Connect, Assess, Resolve, and Execute) team will present two live webinars in December. Sign up to learn how to leverage your own servicer model to develop rapport and establish consultative customer relationships, communicate more effectively with borrowers about their options to avoid foreclosure (including disaster relief options), increase your workout percentage, and more. Learn more and register today.

Technology Support Center open this weekend

Fannie Mae business offices will be closed Thursday and Friday, Nov. 23 and 24. Our Technology Support Center will be closed Thanksgiving Day (beginning at 8 p.m. Wed., Nov. 22), but will reopen at 8 a.m. on Friday (Nov. 24) and will remain open throughout the holiday weekend. With the exception of major holidays, you can receive assistance with Fannie Mae's technology applications 24 hours a day, seven days a week. Our Technology Support Center is the primary point of contact for those who require assistance using our applications and is available via phone (800-2FANNIE) or web chat (visit the webpage for details). Recently we've updated our call center menu options to improve tracking and resolution of customer inquiries. Reference the updated Call Center Reference Guide for details.

Join us at these upcoming events:

Dec. 4-5 | MBA Summit on Diversity and Inclusion | Washington, DC
Jan. 22-25 | MBA Independent Mortgage Bankers Conference | Amelia Island, FL
Feb. 6-7 | Texas MBA Southern Secondary Market Conference | Houston

View more events.

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Recent Tweets

@D2_Duncan says housing is still a drag on econ growth. Labor and lot shortages + rising building material costs are adding to existing challenges w/inventory, affordability, and sales:
http://bit.ly/2A2heUV

Nov. 22

Our November Servicing Guide update advances the ongoing commitment to simplify servicing for our customers. http://bit.ly/2zMy5x8. You can learn more about this Servicing Guide announcement here: http://bit.ly/2zS2NmC.

Nov. 17

Source: Fannie Mae

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