Vendor Conference 2008

August 24-26

Cleveland, Ohio

Safeguard hosted its fifth annual Vendor Conference. This conference brought together over 650 contractors and inspectors from all across the country, as well as executives from a number of loan servicers, Fannie Mae (FNMA), the Veterans Administration (VA) and a number of our clients. The three-day conference highlighted the state of the industry, and focused on best practices in maintaining and preserving our clients’ properties and the nation’s housing stock.

A number of topics were discussed throughout the sessions that impacted both REO and pre-sale efforts. These included:

  • Issues relating to high risk properties
  • Policies and procedures surrounding pool securing and maintenance
  • Hazard Claims policies, processes, and procedures
  • Grass cuts and winterizations
  • Photo documentation
  • Internal quality control measures that Safeguard has implemented to improve our services


Safeguard announced the impending rollout of our new Vendor Web. The site is currently in beta production with approximately 50 contractors, and Safeguard anticipates that all contractors will be trained and migrated to the new system by November 2008. Initial feedback by those beta contractors has been extremely positive and the new Vendor Web is expected to provide a more user friendly, quality enhanced application for receiving and updating orders.

Safeguard also discussed its new media procedures, which were developed to assist contractors who are suddenly facing media inquiries while they are completing work in the field.

The conference was a huge success, and Robert Klein repeatedly commented on the excellent work that our contractors and inspectors are doing each and every day. Though we are constantly looking for new and more efficient procedures to improve the process, Safeguard truly believes that we have the strongest contractor network in the industry, and we appreciate the excellent turnout for this conference. The clients and servicers who were present echoed Robert's sentiments that we are doing great work in the field, and that they look forward to further improvement.

Please click on the links below to view summaries of the different sessions that took place during Vendor Conference 2008.


Keynote and Opening Remarks

Keynote Address: Robert Caire
Welcome and Opening Remarks

General Sessions





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