Fannie Mae Reminds Servicers of Options for Those Affected by the OK Tornado

Investor Update: On May 21, Fannie Mae released an update titled Fannie Mae Reminds Servicers of Options for Borrowers Affected by Oklahoma Tornado.

Fannie Mae Reminds Servicers of Options for Borrowers Affected by Oklahoma Tornado

WASHINGTON, DC – Fannie Mae (FNMA/OTC) is reminding servicers of options for homeowners affected by natural disasters in the wake of the Moore, Oklahoma tornado.  Under Fannie Mae’s guidelines for single-family mortgages, servicers have the ability to grant an initial period of forbearance to any borrower they believe has been affected by the tornado.  Additional forbearance is available with approval from Fannie Mae.  Within ninety days, servicers are expected to establish contact with homeowners who have been affected and determine if additional assistance is necessary, such as a loan modification.  In addition, Fannie Mae guidelines authorize servicers to delay foreclosure sales and other legal proceedings in areas affected by the tornado.

“Our servicers are required to offer assistance to homeowners who have been affected by a natural disaster,” said Leslie Peeler, senior vice president, National Servicing Organization, Fannie Mae.  “We know that many people have had their lives impacted as a result of this tornado and our thoughts and prayers are with them.  We will work with our servicers to make sure they are providing the appropriate options to borrowers.”

Under Fannie Mae’s disaster relief guidelines, a servicer may temporarily suspend or reduce a homeowner’s mortgage payments if the servicer believes a natural disaster has adversely affected the value or habitability of the home or if the natural disaster has impacted the homeowner's ability to make payments on their mortgage.  Since a storm or other disaster may make it difficult to reach homeowners, Fannie Mae allows servicers to grant this relief even if they cannot contact the impacted homeowner immediately.

Borrowers should contact their mortgage servicer to pursue assistance.  In addition, homeowners can reach out to Fannie Mae through one of twelve Mortgage Help Centers located across the country.  Contact information can be found at or by calling 1-800-7FANNIE (1-800-732-6643).

To view the online update, please click here.


About Safeguard 
Safeguard Properties is the largest mortgage field services company in the U.S. Founded in 1990 by Robert Klein and based in Valley View, Ohio, the company inspects and maintains defaulted and foreclosed properties for mortgage servicers, lenders,  and other financial institutions. Safeguard employs approximately 1,700 people, in addition to a network of thousands of contractors nationally. Website:


Stay informed about the latest industry news and events with our All Client Alert email newsfeed.

Ask The CEO

Got a question about Safeguard in the industry? Let us know in our Ask the CEO online Q&A section.