Informational Guide for Connecticut Borrowers Needing Help

Connecticut’s State Banking Department has published a guide for borrowers facing difficulties paying mortgages or dealing with property damage after Sandy blasted the region. 


Connecticut residents that have experienced property damage, loss or financial hardship resulting from Hurricane Sandy are encouraged to contact their mortgage company immediately to discuss individual options for handling claims.

Residents that have a mortgage loan with one of the following companies should contact the number listed below.  If a mortgage company is not listed, residents should call the customer service number on the last mortgage statement or, if already working with a representative or single point of contact at their mortgage company, residents should call that contact directly. 

*** Note that Connecticut residents should request instructions from the mortgage lender for filing insurance claims and should be cautioned to only work with insurance approved and/or licensed contractors for property repairs. 

Bank of America:

  • All customers affected by Hurricane Sandy, including small business customers, can call 1-855-729-1764. The team answering this number is available 24 hours a day, is specially trained and is dedicated solely to this issue.
  • Customers can also reach out to Bank of America on Twitter @bofa_help, contact their usual bank representatives, or stop by any branch.  Small business banking experts are also available and reaching out to their small business customers in affected areas.  All Bank of America call centers, online banking and mobile banking also continue to be available.
  • Additional information about Bank of America’s Customer Assistance Program can be found at
  • To report damage to a vacant property that is serviced or owned by the bank, call: 1.800.852.8306 ext. 2158 or notify us at

Capital One:
Customers affected by Hurricane Sandy should contact the following:
Mortgage:  1-800-933-9100, Option 2
Home Equity:  1-877-230-8515,  Option 2

Customers affected by Hurricane Sandy should call 1-888-356-0023. 


  • Customer Service:  Call 1-800-283-7918 for general questions or inquiries.
  • Property Claims:  In the event of property damage or destruction as a result of the storm, please call 1-866-844-2198 (CitiMortgage Property Damage Claim Center).

Customers should contact the regular toll free hotline at 1-800-766-4622. 

Homeward Residential:
Customers should contact the regular toll free hotline at 1-877-304-3100. 

Customers affected by Hurricane Sandy should call 1-888-480-2432. 


Customers should contact the regular toll free hotline at 1-800-746-2936. 

Wells Fargo:

  • Mortgage:  If a customer’s home is damaged or the storm has created a financial hardship, customers should directly call the Disaster Assistance hotline at 1-888-818-9147 or 555-213-7700.  (Monday – Thursday 7:00 a.m. - 10:00 p.m. CST; Friday 7:00 a.m. - 9:00 p.m. CST; Saturday 8:00 a.m. - 2:00 p.m. CST). 
  • Home Equity:  For customers with questions regarding their Home Equity loan, customers may call 1-866-249-5075 (Monday – Thursday, 7:00 a.m. to 8:00 p.m. CST; Friday 7:00 a.m. - 5:00 p.m. CST)

Wells Fargo customers affected by Hurricane Sandy in Maryland, Virginia, Washington, D.C., Delaware, Pennsylvania, New York, New Jersey and Connecticut with existing home mortgages should call (800) 678-7986 to inquire about payment options available to eligible customers and for guidance on handling property insurance loss claims.

To view the online release please click here.

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees  and a handful of contractors performing services in the Midwest, to a national company with more than 1,600 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.


Stay informed about the latest industry news and events with our All Client Alert email newsfeed.

Ask The CEO

Got a question about Safeguard in the industry? Let us know in our Ask the CEO online Q&A section.